Our 2- Year Warranty
At Rouse Doree, we are committed to offering high-quality jewelry. Our 2-year warranty ensures your purchase is fully protected for two years from the original purchase date. Although we subject our products to rigorous testing, our warranty covers tarnishing, water damage, and breakage. We want our customers to feel completely confident in our products!
Warranty Exclusions:
The warranty does not cover damage caused by:
• Modifications or repairs performed by third parties.
Warranty claim process:
If you’re based in the United States, you can submit a warranty claim by email.
1. Contact us via support@rousedoree.com with proof of purchase.
2. You must include at least one photo (videos are not allowed). Please note that our team reviews these claims carefully. The more information you share, the better!
3. Our team will evaluate the case and, if appropriate, You can choose between a one-time replacement or store credit. Select your preferred option and proceed to submit your claim.
Our team will approve your claim based on the information you've provided. Once we approve your claim, you'll receive an email confirmation with details on your replacement or store credit.
FREQUENTLY ASKED QUESTION
I received a free gift with my purchase. Does the 2-Year Warranty apply to this product?
Any product received as a gift with purchase (through an in-store or online promotion) is not covered by our 2-Year Warranty. We appreciate your understanding.